At Souraja International Dresses, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, our Refund and Return Policy outlines the conditions under which returns and refunds are accepted.
1. Eligibility for Returns
Due to the customized nature of our products, returns are generally not accepted unless the item is defective, damaged, or incorrect. To be eligible for a return, the following conditions must be met:
- The item must be unused, unwashed, and in the same condition that you received it.
- The item must be in its original packaging with all tags attached.
- The return request must be made within 7 days of receiving the item.
Please Note: Custom-made and personalized items are not eligible for returns or exchanges unless they are defective or incorrect.
2. Return Process
If you believe your item is eligible for a return, please follow these steps:
- Contact Us: Email us at sourajainternational1979@gmail.com or call us at +91-8240722783 within 7 days of receiving your order. Please provide your order number, a description of the issue, and any relevant photos of the defective or incorrect item.
- Await Approval: Our customer service team will review your request and respond within 2-3 business days with further instructions.
- Return the Item: If your return is approved, you will receive instructions on how to return the item to us. Please ensure that the item is securely packaged to prevent any damage during transit. You will be responsible for paying the shipping costs for returning the item unless the return is due to an error on our part (e.g., defective or incorrect item).
- Inspection and Refund: Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. If approved, a refund will be processed to your original method of payment within 7-10 business days.
3. Refunds
Refunds are issued for the following reasons:
- Defective or Damaged Items: If the item you received is defective or damaged, we will issue a full refund, including the original shipping costs, after we have inspected the returned item.
- Incorrect Items: If you received an item that does not match your order (e.g., wrong size, color, or product), we will issue a full refund, including the original shipping costs, or offer an exchange, depending on your preference.
Please Note: Refunds for custom-made or personalized items are only issued if the item is defective or incorrect.
4. Non-Returnable Items
The following items are not eligible for return or refund:
- Custom-made or personalized items (unless defective or incorrect)
- Items purchased on sale or clearance
- Gift cards
5. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, please contact us at sourajainternational1979@gmail.com or +91-8240722783.
6. Late or Missing Refunds
If you haven’t received a refund within the stated timeframe, please check with your bank or credit card company, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at sourajainternational1979@gmail.com.
7. Contact Information
For any questions or concerns regarding our Refund and Return Policy, please contact us at:
- Email: sourajainternational1979@gmail.com
- Phone: +91-8240722783
We are dedicated to providing the best possible service and ensuring that your experience with Souraja International Dresses is positive. Thank you for shopping with us!